Spectrum is among the most popular cable TV providers in the United States. The company knows how to take care of its customers. They provide them with perks like on-demand titles, DVR, and premium channels at a reasonable cost. Apart from cable, the provider also offers Internet and Spectrum phone plans that are paired with their security suite.
Although Spectrum’s cable services are top-notch, however, sometimes users might encounter errors like, ‘access to this program is not included in your Spectrum TV subscription.’ It is a really annoying error. Imagine this error popping up right when your favorite show is about to start. It’s frustrating, right? Well, as much as you may hate it, the error is quite common. But, there’s no need to worry as this guide will walk you through six different ways which will help you in getting rid of this problem.
1. Check If Your Bill is Paid
Whenever this Spectrum TV subscription error appears, then check if your bill is paid. This is because the problem normally occurs when it isn’t. Also, you should see if the package that you are subscribed to includes the network that you want to access. It is important because we as humans forget. So, it is always better to do due diligence.
When checking your bill, if you notice that you haven’t paid then do so. This will fix the issue. However, if you have paid the bill but is not recorded on the statement then you should get in touch with the support team immediately. You can then address the situation and they will take care of it.
2. Try Logging Out of Your Account
If you have paid the bill and it is reflected on your statement but the subscription problem is still occurring then try logging out of your account. It is just like restarting a device. And sometimes, such errors can magically disappear if you do this. You can also apply this trick to resolve the ‘Can’t find network on Roku’ issue. This is what you should do.
- Head over to the settings of your account.
- Hit log out.
- Enter your credentials and log into the account.
- See if the error is gone.
- If it is then you can enjoy watching TV without any interruption.
3. Resetting Your Account’s Settings Might Do the Trick
If you are sharing your Spectrum TV with someone then there might be a chance that they have altered your account’s settings. This too can cause a subscription error. To resolve it, you will simply have to reset the settings of your account. You can try resetting them to default and see if it fixes the issue.
4. Your Cable Box Needs to Be Reset
If resetting your account’s settings and logging out of your Spectrum account doesn’t work, then there might be something wrong with your Spectrum box. You have to make sure that it is operating fine. You can also restart the device by switching it off and then on.
5. Reset TV Box to Factory Settings
There’s another way you can try fixing the Spectrum TV subscription error and that is to reset your Spectrum TV box to factory settings. Please note that this would delete your existing settings. To do this, you have to ensure that coax cable is attached to the outlet, all cables are connected, and that your cable box is activated. Plus, check if your HDMI cable is plugged into the HDMI port. Now, take these steps to implement factory settings.
- Switch your TV on.
- You will then see ‘Spectrum’ on TV before it disappears.
- Small boxes will appear in yellow and green colors.
- You will now see the ‘Initializing Application’ on the screen.
- Your receiver will then turn off.
- Now press the power button for the cable box to switch on.
- A message will appear, ‘Your TV will be right back with you.’
- Countdown will start.
- Be patient and let it end.
- A picture will be displayed on the screen. This is when you will tap the menu button from your cable box.
The process will now be complete. Hopefully, this would solve the error.
6. Contact Your Customer Support
Some problems can be more complex than they seem to be and can only be resolved by a professional. So, if you have tried and tested all of the ways mentioned above then the only thing left to do is to call your customer support. There might be some technical issues with the cable that only an agent can solve.
Conclusion
Although Spectrum is widely known for its quality services sometimes, issues like subscription errors for Spectrum TV can disrupt the viewing experience. If you encounter this problem, then consider taking these steps as they may help you fix it on your own. But at the same time, don’t hesitate to contact your customer support if the problem persists.
