Starting in 2014, you must have an AT&T mobile insurance plan, mobile protection package, or multi-device protection package to use the insurance claim and receive a replacement phone. If you meet any of these requirements, you must file and track your claim with Asurion to get start.
Steps
- File a claim online or by phone
- Visit Phoneclaim.com/ATT to file your claim online. Alternatively, you can file and track your claim over the phone by calling Asurion on the resource provided. If you have a broken phone, AT&T recommends looking into options other than filing a claim, such as reviewing your upgrade options or using your warranty to replace the device.
- File a claim with Asurion
- Go online to Phoneclaim.com/ATT and click the File a Claim button. Complete the required paperwork, verify your identity, and provide account information and a description of what happened to your phone. If you have a successful claim, it may take a day or two to receive your new device. Also, AT&T bills the deductible to your wireless account.
- Fill out the Asurion forms
- Once you have completed the forms, submit the claim to Asurion. Claim acceptance may not occur immediately, so please allow a moment for Asurion to review your claim information.
In the event that AT&T makes this charge, the consumer has 30 calendar days from the modification of the contract, to express their rejection.
The Federal Consumer Protection Agency informs that AT&T could only modify the contract of its users with their consent, that is, it is NOT enough for the company to have sent a message to its clients’ cell phones fifteen days in advance assets the standard.
In this context, consumers’ insurance or loan is alerted so that as of November 1 they are aware that no additional charge is made to those originally agreed and, if applicable, go to file their complaint about the defense of their rights.
It is recommend that if the user receives the message the company informs him. In such a situation and does not agree with said charge, he immediately sends a letter to the company. Stating that he rejects it, since if he does not do so. The company will claim that it agreed to this modification (tacit consent).
Make an insurance claim
You must subscribe to AT&T Wireless within 30 days of purchasing or upgrading your device. AT&T has three levels of insurance. Each of them is unique. Understand the advantages of each of them before you buy it.
You’ll get a replacement for your lost, damaged or stolen phone. You can change your level of insurance whenever you want.
Fill Form
If covered, contact AT&T to claim your insurance. AT&T offers insurance through its Asurion insurance site. Login to your website and tap on the ‘Start Claim’ option. Enter your mobile phone number and your password.
Complete the claim form and click ‘Submit Claim’.
Make your replacement claim as soon as possible. If you wait more than 60 days, you will have to pay the full price for a replacement phone. Before submitting your form, please verify that all of your information is correct. Do not file a claim unless it is truthful. If you do, you may have legal problems.
Your replacement phone can be ship in one to three days. If you file your claim on a weekend, it sent to you in two to three days. Monday-Friday claims are ship the next day. When you receive your new phone, you can start using it right away.
Requirements
AT&T requires you to pay a deductible for your device regardless of your insurance coverage. The deductible depends on your phone.
If you need help from AT&T, you can seek help from their support team. The best way to contact AT&T is by phone. You have the opportunity to speak directly with a representative.
If you don’t necessarily need to speak to a representative, you can seek help by email. Send them an email with the details of your problem and the type of help you would like to receive. You can also find help on the help desk, on Facebook, and on Twitter.
